What makes Mattress By Appointment different? Their business model is tailored to save our customers money by eliminating unnecessary overhead. They typically save their customers up to 50-80% on premium mattress sets when compared to many big box retailers. All of their products come direct from the manufacturer! One way they save expense is by scheduling times for people to come and meet us – one on one – at their location. This not only provides our customers with personalized service but saves the expense of being open 8-12 hours a day.